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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
LowLowMediumMedium
Timedifferent
45-90 min15-30 min1-2 h1-4 h
Participantsdifferent
3-122-64-123-8
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Expectation Map, Alignment Notes, AgreementsRoot cause notes, CountermeasuresAlignment Map, Open Issues, Decision QuestionsProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
AlignmentStakeholdersTeam
Root causeIncidentLeanProblem solving
AlignmentStakeholdersStrategyFacilitation
Root causeProblem solvingQualityIncident
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