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Criterion
EventStorming on a long working surface: colored event cards form a business flow, friction points are marked, and a boundary separates different areas of responsibility.
Domain Modeling
EventStorming
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Purposedifferent
When a domain consists of many events, rules, and states, it creates a shared modeling space for the team. It bundles language, flows, and boundaries before domain knowledge fragments into siloed views.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
2-8 h30–60 min per interview2-4 h1-4 Wochen
Participantsdifferent
5-121 participant per interview4-103-10 Kunden
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Event Timeline, Ubiquitous Language, Boundaries, Open QuestionsInterview Notes, Themes, Insight SummaryJourney Map, Pain-point List, Opportunity BacklogConcierge Learnings, Service Blueprint, MVP Risks
Tagsno overlap
Domain-Driven DesignEventsDiscoveryWorkshop
QualitativeResearchCustomerDiscovery
JourneyServiceService design
MVPValidationServiceDiscovery
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