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Criterion
EventStorming on a long working surface: colored event cards form a business flow, friction points are marked, and a boundary separates different areas of responsibility.
Domain Modeling
EventStorming
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Purposedifferent
When a domain consists of many events, rules, and states, it creates a shared modeling space for the team. It bundles language, flows, and boundaries before domain knowledge fragments into siloed views.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.
Complexitydifferent
MediumHighMediumMedium
Timedifferent
2-8 h0.5-2 Tage1-4 Wochen2-4 h
Participantsdifferent
5-126-123-10 Kunden4-10
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Event Timeline, Ubiquitous Language, Boundaries, Open QuestionsService Blueprint, Fail Points, Ownership MapConcierge Learnings, Service Blueprint, MVP RisksJourney Map, Pain-point List, Opportunity Backlog
Tagsno overlap
Domain-Driven DesignEventsDiscoveryWorkshop
Service designOperationsJourneyBlueprint
MVPValidationServiceDiscovery
JourneyServiceService design
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