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Criterion
EventStorming on a long working surface: colored event cards form a business flow, friction points are marked, and a boundary separates different areas of responsibility.
Domain Modeling
EventStorming
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of a Learning Card with four fields for hypothesis, observation, insight, and action.
Product Discovery
Learning Card
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Purposedifferent
When a domain consists of many events, rules, and states, it creates a shared modeling space for the team. It bundles language, flows, and boundaries before domain knowledge fragments into siloed views.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.The Learning Card connects traceable test results to a reasoned next action while keeping the limits of the insight visible.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
2-8 h2-4 h25-40 min1-4 Wochen
Participantsdifferent
5-124-101-53-10 Kunden
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Event Timeline, Ubiquitous Language, Boundaries, Open QuestionsJourney Map, Pain-point List, Opportunity BacklogLearning Card with evidence and next actionConcierge Learnings, Service Blueprint, MVP Risks
Tagsno overlap
Domain-Driven DesignEventsDiscoveryWorkshop
JourneyServiceService design
ExperimentsValidationDiscoveryLearning
MVPValidationServiceDiscovery
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