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Criterion
A paper-based illustration representing Event Modeling with its core stages and visible working result.
Knowledge Modeling
Event Modeling
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for ABC Analysis
Operations
ABC Analysis
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
Event Modeling connects business workflows with commands, events, and views into one coherent mental model. It helps design behavior, UI, and technical slices from the same underlying logic.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
MediumHighLowMedium
Timedifferent
2-6 h0.5-2 Tage30-60 min45-90 min
Participantsdifferent
2-86-121-52-5
Formatdifferent
Workshop + asyncWorkshopAsyncWorkshop + async
Outputdifferent
Event Model, UI Flow, Commands, Read ModelsService Blueprint, Fail Points, Ownership MapABC Classification, Focus Rules, Control ListA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
EventsBlueprintDomain-Driven DesignBehavior
Service designOperationsJourneyBlueprint
PrioritizationOperationsPortfolio
LeanProblem solvingCoachingOperations
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