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Criterion
A paper-based illustration representing Event Modeling with its core stages and visible working result.
Knowledge Modeling
Event Modeling
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for ABC Analysis
Operations
ABC Analysis
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Purposedifferent
Event Modeling connects business workflows with commands, events, and views into one coherent mental model. It helps design behavior, UI, and technical slices from the same underlying logic.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.
Complexitydifferent
MediumMediumLowHigh
Timedifferent
2-6 h1-2 Tage30-60 min0.5-2 Tage
Participantsdifferent
2-810-501-56-12
Formatdifferent
Workshop + asyncWorkshop + asyncAsyncWorkshop
Outputdifferent
Event Model, UI Flow, Commands, Read ModelsKano Matrix, Feature Classes, Priority ThemesABC Classification, Focus Rules, Control ListService Blueprint, Fail Points, Ownership Map
Tagsno overlap
EventsBlueprintDomain-Driven DesignBehavior
SatisfactionPrioritizationCustomer
PrioritizationOperationsPortfolio
Service designOperationsJourneyBlueprint
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