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Criterion
A paper-based illustration representing Event Modeling with its core stages and visible working result.
Knowledge Modeling
Event Modeling
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Context Map workspace showing the question, observations, and next decision.
Domain Modeling
Context Map
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Purposedifferent
Event Modeling connects business workflows with commands, events, and views into one coherent mental model. It helps design behavior, UI, and technical slices from the same underlying logic.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When several contexts need to talk to each other, it makes their relationships and dependencies legible. It helps sort integration pressure and responsibilities across system boundaries.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
2-6 h2-4 h1-3 h0.5-2 Tage
Participantsdifferent
2-84-102-86-12
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Event Model, UI Flow, Commands, Read ModelsJourney Map, Pain-point List, Opportunity BacklogContext Map, Integration Patterns, Boundary NotesService Blueprint, Fail Points, Ownership Map
Tagsno overlap
EventsBlueprintDomain-Driven DesignBehavior
JourneyServiceService design
Domain-Driven DesignBoundariesStrategy
Service designOperationsJourneyBlueprint
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