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Criterion
A paper-based illustration representing Event Modeling with its core stages and visible working result.
Knowledge Modeling
Event Modeling
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for ABC Analysis
Operations
ABC Analysis
Purposedifferent
Event Modeling connects business workflows with commands, events, and views into one coherent mental model. It helps design behavior, UI, and technical slices from the same underlying logic.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.
Complexitydifferent
MediumMediumHighLow
Timedifferent
2-6 h1-3 h0.5-2 Tage30-60 min
Participantsdifferent
2-83-106-121-5
Formatdifferent
Workshop + asyncWorkshopWorkshopAsync
Outputdifferent
Event Model, UI Flow, Commands, Read ModelsCustomer Journey Canvas, Pain Points, Experience OpportunitiesService Blueprint, Fail Points, Ownership MapABC Classification, Focus Rules, Control List
Tagsno overlap
EventsBlueprintDomain-Driven DesignBehavior
JourneyCustomerService designCanvas
Service designOperationsJourneyBlueprint
PrioritizationOperationsPortfolio
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