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Criterion
A paper-based illustration representing Event Modeling with its core stages and visible working result.
Knowledge Modeling
Event Modeling
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Purposedifferent
Event Modeling connects business workflows with commands, events, and views into one coherent mental model. It helps design behavior, UI, and technical slices from the same underlying logic.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
2-6 h1-3 h45-90 min0.5-2 Tage
Participantsdifferent
2-83-102-56-12
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Event Model, UI Flow, Commands, Read ModelsCustomer Journey Canvas, Pain Points, Experience OpportunitiesA3 Report, Action Plan, Root Cause AnalysisService Blueprint, Fail Points, Ownership Map
Tagsno overlap
EventsBlueprintDomain-Driven DesignBehavior
JourneyCustomerService designCanvas
LeanProblem solvingCoachingOperations
Service designOperationsJourneyBlueprint
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