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Criterion
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration of DIBB with its method-specific working model.
Product Strategy
DIBB
Purposedifferent
The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.DIBB helps clarify target groups, value, goals, and priorities by making the logic behind a decision explicit. It captures results as a DIBB document, belief list, bet list, and learning report.
Complexitydifferent
MediumHighHighLow
Timedifferent
60-120 min0.5-2 TageHalf day1-2 h
Participantsdifferent
2-86-123-122-8
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Conflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsService Blueprint, Fail Points, Ownership MapLeverage Map, Action StrategyDIBB document, Belief list, Bet list, Learning report
Tagsno overlap
Theory of ConstraintsAssumptionsSystems thinking
Service designOperationsJourneyBlueprint
Systems thinkingChangeStrategy
StrategyDecisionAssumptionsHypothesis
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