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Criterion
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Purposedifferent
The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.
Complexitydifferent
MediumHighHighHigh
Timedifferent
60-120 min0.5-2 Tage2-4 h1-5 Tage
Participantsdifferent
2-86-123-84-12
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Conflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsService Blueprint, Fail Points, Ownership MapFuture Reality Tree, Negative Branches, Assumption List, Improved InjectionsLogic Model, Change Objectives, Intervention Components, Evaluation Plan
Tagsno overlap
Theory of ConstraintsAssumptionsSystems thinking
Service designOperationsJourneyBlueprint
Theory of ConstraintsSystems thinkingChange
ChangeSystems thinkingCapability
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