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Criterion
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Paper illustration of Barrier Analysis with its method-specific working model.
Operations
Barrier Analysis
Purposedifferent
The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
60-120 min2-4 h2-6 h2-4 h
Participantsdifferent
2-84-103-102-6
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Conflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsJourney Map, Pain-point List, Opportunity BacklogEvent Timeline, Causal Factor Chart, Cause List, Corrective ActionsBarrier Inventory, Failure Analysis per Barrier, Action Backlog
Tagsno overlap
Theory of ConstraintsAssumptionsSystems thinking
JourneyServiceService design
CausalityIncidentRoot causeTimeline
Root causeSafetyIncident
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