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Criterion
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Anonymous individual judgments pass through feedback loops to form a distribution.
Decision Making
Delphi Method
Paper illustration of the Force Field Analysis working structure.
Decision Making
Force Field Analysis
Purposedifferent
The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together.In change initiatives, supporting and restraining forces sit at the table at the same time. Force Field Analysis makes these tensions explicit and shows where change can be pushed forward by strengthening or relieving.
Complexitydifferent
MediumMediumHighLow
Timedifferent
60-120 min1-3 Wochen1-4 Wochen45-90 min
Participantsdifferent
2-84-12 Beobachtungen6-30 Experten3-12
Formatdifferent
WorkshopWorkshop + asyncAsyncWorkshop
Outputdifferent
Conflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsField Notes, Workflow Insights, Pain PointsExpert Forecast, Consensus Range, Assumption NotesForce Field Map, Change Levers, Risk Notes
Tagsno overlap
Theory of ConstraintsAssumptionsSystems thinking
UX researchObservationContext
ForecastingExpertsDecisionStrategy
ChangeDecisionStrategy
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