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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of Starbursting with its method-specific working model.
Innovation
Starbursting
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.Helps clarify ideas, open questions, and testable next steps in concrete terms. It opens the thinking space, collects ideas, and leads to testable options. The result is captured as a star-shaped question map, question list, and assumption list.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.
Complexitydifferent
LowLowLowMedium
Timedifferent
30–60 min30-60 min30–60 min per interview1-3 Tage
Participantsdifferent
4-83-101 participant per interviewInternes Team
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Empathy Map, Assumptions List, Research GapsStar-Shaped Question Map, Question List, Assumption ListInterview Notes, Themes, Insight SummaryPersona Profiles, Needs Summary, Scenario Notes
Tagsno overlap
SynthesisQualitativeWorkshop
BrainstormingIdeationWorkshopDiscovery
QualitativeResearchCustomerDiscovery
ResearchCustomerSynthesis
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