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Criterion
Empathy Mapping
UX Research
Empathy Mapping
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of a calm four-quadrant Assumption Map with hypothesis cards and emphasis on important assumptions with little evidence.
Product Discovery
Assumption Mapping
A/B Testing workspace showing the question, observations, and next decision.
Growth
A/B Testing
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When assumptions still sit unordered in the room, it weighs uncertainty against leverage. It makes visible which hypotheses should be checked first.When two variants compete, discussions quickly decide by taste rather than effect. A/B Testing checks behavior under controlled conditions and separates real improvement from chance or expectation effects.
Complexitydifferent
LowHighMediumHigh
Timedifferent
30–60 min0.5-2 Tage45-60 min1-4 Wochen
Participantsdifferent
4-86-122-81-6
Formatdifferent
WorkshopWorkshopWorkshop + asyncAsync
Outputdifferent
Empathy Map, Assumptions List, Research GapsService Blueprint, Fail Points, Ownership MapAssumption map, Test backlog, Risk rankingExperiment results, Decision log, Learning summary
Tagsno overlap
SynthesisQualitativeWorkshop
Service designOperationsJourneyBlueprint
AssumptionsRiskExperimentsValidation
ExperimentsGrowthAnalyticsValidation
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