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Criterion
Empathy Mapping
UX Research
Empathy Mapping
A hypothetical failure makes concrete risks, signals, and fitting mitigations visible.
Decision Making
Pre-Mortem
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.In early initiatives with many uncertainties, planning quickly turns too optimistic. A pre-mortem makes the expected failure visible in advance and sharpens the view of causes, gaps, and countermeasures.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
LowLowHighHigh
Timedifferent
30–60 min20–45 min2-8 h2-6 h
Participantsdifferent
4-8Small cross-functional group2-83-10
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Empathy Map, Assumptions List, Research GapsRisk list, Mitigation plan, Assumption logProblem Analysis, Decision Analysis, Risk PlanFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
SynthesisQualitativeWorkshop
RiskDecisionFailurePlanning
Problem solvingRoot causeDecisionOperations
RiskQualityOperationsRoot cause
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