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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration for PDCA Cycle.
Operations
PDCA Cycle
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.For an improvement that still has to prove itself in everyday work, the method runs it through small learning loops. It connects planning, checking, and standardization into a repeatable learning mode.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.
Complexitydifferent
LowLowMediumLow
Timedifferent
30–60 min1 h bis mehrere Wochen45-90 min60-90 min
Participantsdifferent
4-81-82-54-10
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Empathy Map, Assumptions List, Research GapsPDCA Log, Experiment Plan, Learning Outcome, Standard ChangeA3 Report, Action Plan, Root Cause AnalysisProblem Cluster, Prioritized Challenge, Experiment
Tagsno overlap
SynthesisQualitativeWorkshop
Continuous improvementLeanExperiments
LeanProblem solvingCoachingOperations
FacilitationDecisionProblem solvingWorkshop
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