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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of Opportunity Scoring with its method-specific working model.
Product Discovery
Opportunity Scoring
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When opportunities need ranking by their effect, it makes importance and satisfaction directly comparable. It separates problem, assumption, solution, and evidence. The result is captured as an opportunity-score table and top outcomes.When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
30–60 min60-120 min1-3 Tage1-3 Wochen
Participantsdifferent
4-83-6Internes Team5-12 Interviews
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Empathy Map, Assumptions List, Research GapsOpportunity Score Table, Top OutcomesPersona Profiles, Needs Summary, Scenario NotesJob Stories, Outcome Statements, Opportunity List
Tagsno overlap
SynthesisQualitativeWorkshop
PrioritizationDiscoveryOutcomesNeeds
ResearchCustomerSynthesis
CustomerOutcomesNeeds
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