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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Paper illustration of Family Tree Analysis with its method-specific working model.
Operations
Family Tree Analysis
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.For a series of incidents with a similar pattern, the method arranges individual events as branches of a common origin. It makes visible which conditions keep recurring.
Complexitydifferent
LowLowHighMedium
Timedifferent
30–60 min30-60 min2-6 h2-4 h
Participantsdifferent
4-82-103-102-6
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Empathy Map, Assumptions List, Research GapsIceberg Worksheet, Pattern Notes, Intervention IdeasEvent Timeline, Causal Factor Chart, Cause List, Corrective ActionsFamily Tree Diagram, Pattern Notes, Systemic Measures
Tagsno overlap
SynthesisQualitativeWorkshop
Systems thinkingRoot causePatterns
CausalityIncidentRoot causeTimeline
Root causePatternsIncidentSystemic
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