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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.
Complexitydifferent
LowHighHighLow
Timedifferent
30–60 min2-6 h2-8 h60-90 min
Participantsdifferent
4-83-102-84-10
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Empathy Map, Assumptions List, Research GapsFMEA Table, Risk Priority, Mitigation ActionsProblem Analysis, Decision Analysis, Risk PlanProblem Cluster, Prioritized Challenge, Experiment
Tagsno overlap
SynthesisQualitativeWorkshop
RiskQualityOperationsRoot cause
Problem solvingRoot causeDecisionOperations
FacilitationDecisionProblem solvingWorkshop
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