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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Anonymous individual judgments pass through feedback loops to form a distribution.
Decision Making
Delphi Method
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.
Complexitydifferent
LowHighLowLow
Timedifferent
30–60 min1-4 Wochen15-30 min60-90 min
Participantsdifferent
4-86-30 Experten2-64-10
Formatdifferent
WorkshopAsyncWorkshopWorkshop
Outputdifferent
Empathy Map, Assumptions List, Research GapsExpert Forecast, Consensus Range, Assumption NotesRoot cause notes, CountermeasuresProblem Cluster, Prioritized Challenge, Experiment
Tagsno overlap
SynthesisQualitativeWorkshop
ForecastingExpertsDecisionStrategy
Root causeIncidentLeanProblem solving
FacilitationDecisionProblem solvingWorkshop
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