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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration for Cynefin Workshop.
Decision Making
Cynefin Workshop
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration for Argument Mapping
Decision Making
Argument Mapping
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When problems are unclear, chaotic, or only seemingly familiar, standard recipes fall short. A Cynefin Workshop sorts situations by the nature of their problem and connects them with matching action logic.When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
30–60 min60-180 min1-3 Tage1-3 h
Participantsdifferent
4-84-20Internes Team1-8
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Empathy Map, Assumptions List, Research GapsCynefin Map, Domain-specific Actions, Sensemaking NotesPersona Profiles, Needs Summary, Scenario NotesArgument Map, Evidence Gaps, Decision Rationale
Tagsno overlap
SynthesisQualitativeWorkshop
ComplexitySensemakingDecision
ResearchCustomerSynthesis
SensemakingDecisionRationale
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