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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Quality Attribute Workshop workspace showing the question, observations, and next decision.
Architecture
Quality Attribute Workshop
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.A Quality Attribute Workshop translates quality requirements into concrete scenarios and architecture impulses. The method brings product, engineering, and operations to the same view of desired properties.
Complexitydifferent
LowLowMediumMedium
Timedifferent
30–60 min15-45 min2-4 h2-4 h
Participantsdifferent
4-81-34-105-15
Formatdifferent
WorkshopAsyncWorkshopWorkshop
Outputdifferent
Empathy Map, Assumptions List, Research GapsADR File, Decision Log, RationaleJourney Map, Pain-point List, Opportunity BacklogQuality Scenarios, Priority List, Architecture Concerns
Tagsno overlap
SynthesisQualitativeWorkshop
ArchitectureRationaleDocumentationGovernance
JourneyServiceService design
RequirementsArchitectureWorkshop
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