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Criterion
Empathy Mapping
UX Research
Empathy Mapping
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration of a yellow story card, blue rule cards, green example cards and a red question card on a light workspace.
Agile
Example Mapping
Paper illustration of Specification by Example with a method-specific labelled workspace.
Agile
Specification by Example
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.When a story carries business rules and exceptions, it brings clarity before implementation. It makes examples, open questions, and boundaries visible enough that the logic becomes jointly sound.When business rules need to become precise, it ties language, example, and test together. It sorts work by value, risk, and delivery ability. The result is captured as an Example Table and Acceptance Tests.
Complexitydifferent
LowLowLowMedium
Timedifferent
30–60 min15-30 min30-60 min60-90 min pro Feature
Participantsdifferent
4-82-63-73-6
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Empathy Map, Assumptions List, Research GapsRoot cause notes, CountermeasuresExample Map, Acceptance Criteria, Open QuestionsExample Table, Acceptance Tests
Tagsno overlap
SynthesisQualitativeWorkshop
Root causeIncidentLeanProblem solving
Behavior-Driven DevelopmentRequirementsExamplesRefinement
AgileRequirementsExamplesBehavior-Driven Development
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