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Criterion
Paper illustration for Eat the Frog
Operations
Eat the Frog
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for ALPEN Method
Operations
ALPEN Method
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Purposedifferent
The method protects energy and attention for the task that creates the largest progress and is often postponed.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.
Complexitydifferent
LowMediumLowHigh
Timedifferent
15-90 min daily1-3 h10-20 min daily0.5-2 Tage
Participantsdifferent
13-1016-12
Formatdifferent
AsyncWorkshopAsyncWorkshop
Outputdifferent
Priority Task, Completion Note, Daily FocusCustomer Journey Canvas, Pain Points, Experience OpportunitiesDaily Plan, Time Estimates, Review NotesService Blueprint, Fail Points, Ownership Map
Tagsno overlap
PrioritizationProductivityFocusExecution
JourneyCustomerService designCanvas
PlanningTime managementProductivityOperations
Service designOperationsJourneyBlueprint
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