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Criterion
Paper illustration for DMAIC.
Operations
DMAIC
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
For a process problem with fluctuating performance, the method brings analysis and improvement into a disciplined sequence. It creates a framework in which numbers, causes, and control come together.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
HighMediumMediumLow
Timedifferent
2-12 Wochen120 min initial, dann laufend45-90 min15-30 min
Participantsdifferent
3-103-62-52-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Project Charter, Measurement Plan, Cause Analysis, Control PlanHEART-GSM Table, DashboardA3 Report, Action Plan, Root Cause AnalysisRoot cause notes, Countermeasures
Tagsno overlap
Continuous improvementQualityProcess improvement
MetricsUX researchMeasurementSatisfaction
LeanProblem solvingCoachingOperations
Root causeIncidentLeanProblem solving
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