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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration for Waste Analysis.
Operations
Waste Analysis
Value Stream Mapping workspace showing the question, observations, and next decision.
Delivery
Value Stream Mapping
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.For a process that keeps people busy but creates little value, the method exposes waste. It directs attention to unnecessary movement, waiting times, rework, and overdelivery.When delivery work dissolves into wait times, handoffs, and hidden effort, Value Stream Mapping makes the actual flow visible. The method exposes bottlenecks, idle time, and feedback loops so lead time and improvement levers become tangible.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-4 Wochen45-120 min1-3 h45-90 min
Participantsdifferent
5-202-84-102-5
Formatdifferent
AsyncWorkshopWorkshopWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineWaste Map, Prioritized Waste, Improvement BacklogCurrent-state map, Future-state map, Bottleneck listA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
UX researchTrackingBehavior
WasteLeanProcess improvement
LeanFlowWasteDelivery
LeanProblem solvingCoachingOperations
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