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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Three Amigos method illustration showing its working structure
Agile
Three Amigos
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When story, test, and implementation could drift apart, it brings business perspective, engineering, and quality together early. It prevents a story from being read differently only late in the process.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie.
Complexitydifferent
MediumLowLowMedium
Timedifferent
1-4 Wochen15-30 min15-30 min1-3 h
Participantsdifferent
5-2032-62-8
Formatdifferent
AsyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineClarified Story, Test Examples, Open QuestionsRoot cause notes, CountermeasuresCause Tree, Evidence Notes, Countermeasures
Tagsno overlap
UX researchTrackingBehavior
CollaborationBehavior-Driven DevelopmentQualityRefinement
Root causeIncidentLeanProblem solving
Root causeTreeIncidentQuality
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