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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.
Complexitydifferent
MediumMediumLowLow
Timedifferent
1-4 Wochen1-3 h30 min Setup, dann laufend30-120 min
Participantsdifferent
5-202-61-3 maintaining, briefing for everyone2-6
Formatdifferent
AsyncWorkshopAsyncWorkshop
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineStandard Work Sheet, Deviation List, Improved Standard, Training NeedsRAID Log, Status Report SourceObservation Notes, Improvement Ideas
Tagsno overlap
UX researchTrackingBehavior
LeanProcessQuality
RiskTrackingStakeholdersGovernance
LeanObservationProcessOperations
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