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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
A hypothetical failure makes concrete risks, signals, and fitting mitigations visible.
Decision Making
Pre-Mortem
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.In early initiatives with many uncertainties, planning quickly turns too optimistic. A pre-mortem makes the expected failure visible in advance and sharpens the view of causes, gaps, and countermeasures.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.
Complexitydifferent
MediumHighLowLow
Timedifferent
1-4 Wochen0.5-3 Tage20–45 min45-90 min
Participantsdifferent
5-205-15Small cross-functional group2-8
Formatdifferent
AsyncWorkshopWorkshopWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineRich Picture, Root Definitions, Conceptual Models, Change AgendaRisk list, Mitigation plan, Assumption logAssumption List, Critical Assumptions, Learning Plan
Tagsno overlap
UX researchTrackingBehavior
Soft systemsComplexitySensemakingSystems thinking
RiskDecisionFailurePlanning
AssumptionsRiskDecisionDiscovery
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