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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration of a branching impact map with a Why goal at the root, actor circles, How behavior changes and What options.
Product Strategy
Impact Mapping
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.When a goal needs to be connected to several possible paths, it shows chains of impact instead of feature lists. It connects business goal, behavior change, and measures.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-4 Wochen1-4 h45-90 min15-30 min
Participantsdifferent
5-203-83-82-6
Formatdifferent
AsyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanImpact Map, Outcome Hypotheses, Delivery OptionsRoot cause notes, Countermeasures
Tagsno overlap
UX researchTrackingBehavior
Root causeProblem solvingQualityIncident
OutcomesStrategyBehaviorPlanning
Root causeIncidentLeanProblem solving
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