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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper board with the four ROAM fields Resolved, Owned, Accepted, and Mitigated.
Agile
ROAM Board
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.
Complexitydifferent
MediumLowLowMedium
Timedifferent
1-4 Wochen20-40 min initial, dann laufend30-120 min1-3 Wochen
Participantsdifferent
5-203-152-64-12 Beobachtungen
Formatdifferent
AsyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineROAM Board, Owner ListObservation Notes, Improvement IdeasField Notes, Workflow Insights, Pain Points
Tagsno overlap
UX researchTrackingBehavior
RiskAgileTrackingAlignment
LeanObservationProcessOperations
UX researchObservationContext
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