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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration of MORT Analysis with its method-specific working model.
Operations
MORT Analysis
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration of Family Tree Analysis with its method-specific working model.
Operations
Family Tree Analysis
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.For a series of incidents with a similar pattern, the method arranges individual events as branches of a common origin. It makes visible which conditions keep recurring.
Complexitydifferent
MediumHighMediumMedium
Timedifferent
1-4 WochenMehrere Tage bis Wochen1-4 h2-4 h
Participantsdifferent
5-202-63-82-6
Formatdifferent
AsyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineMORT Worksheets, Findings per Branch, Corrective Actions, Systemic RecommendationsProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanFamily Tree Diagram, Pattern Notes, Systemic Measures
Tagsno overlap
UX researchTrackingBehavior
Root causeSafetySystemicIncident
Root causeProblem solvingQualityIncident
Root causePatternsIncidentSystemic
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