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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration of MORT Analysis with its method-specific working model.
Operations
MORT Analysis
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps.The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumHighLowLow
Timedifferent
1-4 WochenMehrere Tage bis Wochen30-60 min15-30 min
Participantsdifferent
5-202-62-102-6
Formatdifferent
AsyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineMORT Worksheets, Findings per Branch, Corrective Actions, Systemic RecommendationsIceberg Worksheet, Pattern Notes, Intervention IdeasRoot cause notes, Countermeasures
Tagsno overlap
UX researchTrackingBehavior
Root causeSafetySystemicIncident
Systems thinkingRoot causePatterns
Root causeIncidentLeanProblem solving
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