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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Flywheel.
Growth
Flywheel
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.Growth often breaks down where a reinforcing mechanism builds up too much friction. A Flywheel shows the cycle of value, repetition, and reinforcement meant to sustain growth.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-4 Wochen1-2 Tage60-120 min120 min initial, dann laufend
Participantsdifferent
5-2010-503-83-6
Formatdifferent
AsyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineKano Matrix, Feature Classes, Priority ThemesFlywheel Map, Friction Points, Growth Levers, Experiment BacklogHEART-GSM Table, Dashboard
Tagsno overlap
UX researchTrackingBehavior
SatisfactionPrioritizationCustomer
GrowthRetentionConversion
MetricsUX researchMeasurementSatisfaction
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