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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-4 Wochen1-2 Tage45-90 min120 min initial, dann laufend
Participantsdifferent
5-2010-502-53-6
Formatdifferent
AsyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineKano Matrix, Feature Classes, Priority ThemesA3 Report, Action Plan, Root Cause AnalysisHEART-GSM Table, Dashboard
Tagsno overlap
UX researchTrackingBehavior
SatisfactionPrioritizationCustomer
LeanProblem solvingCoachingOperations
MetricsUX researchMeasurementSatisfaction
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