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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration of a branching impact map with a Why goal at the root, actor circles, How behavior changes and What options.
Product Strategy
Impact Mapping
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Gap Analysis method illustration showing its working structure
Business Strategy
GAP Analysis
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When a goal needs to be connected to several possible paths, it shows chains of impact instead of feature lists. It connects business goal, behavior change, and measures.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.GAP Analysis compares the current state with a target picture and makes the distance manageable. It becomes useful when, ahead of new initiatives, it must become clear which capabilities, processes, or resources are missing.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-4 Wochen45-90 min120 min initial, dann laufend1-3 h
Participantsdifferent
5-203-83-62-8
Formatdifferent
AsyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineImpact Map, Outcome Hypotheses, Delivery OptionsHEART-GSM Table, DashboardGap Matrix, Action Plan, Risk Notes
Tagsno overlap
UX researchTrackingBehavior
OutcomesStrategyBehaviorPlanning
MetricsUX researchMeasurementSatisfaction
StrategyAnalysisPlanning
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