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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration of a branching impact map with a Why goal at the root, actor circles, How behavior changes and What options.
Product Strategy
Impact Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When a goal needs to be connected to several possible paths, it shows chains of impact instead of feature lists. It connects business goal, behavior change, and measures.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-4 Wochen45-90 min30-120 min1-3 Wochen
Participantsdifferent
5-203-82-64-12 Beobachtungen
Formatdifferent
AsyncWorkshopWorkshopWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineImpact Map, Outcome Hypotheses, Delivery OptionsObservation Notes, Improvement IdeasField Notes, Workflow Insights, Pain Points
Tagsno overlap
UX researchTrackingBehavior
OutcomesStrategyBehaviorPlanning
LeanObservationProcessOperations
UX researchObservationContext
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