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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
MediumLowLowMedium
Timedifferent
1-4 Wochen30-60 min15-30 min1-4 h
Participantsdifferent
5-202-102-63-8
Formatdifferent
AsyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineIceberg Worksheet, Pattern Notes, Intervention IdeasRoot cause notes, CountermeasuresProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
UX researchTrackingBehavior
Systems thinkingRoot causePatterns
Root causeIncidentLeanProblem solving
Root causeProblem solvingQualityIncident
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