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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-4 Wochen30-120 min1-3 h1-3 Wochen
Participantsdifferent
5-202-62-64-12 Beobachtungen
Formatdifferent
AsyncWorkshopWorkshopWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineObservation Notes, Improvement IdeasStandard Work Sheet, Deviation List, Improved Standard, Training NeedsField Notes, Workflow Insights, Pain Points
Tagsno overlap
UX researchTrackingBehavior
LeanObservationProcessOperations
LeanProcessQuality
UX researchObservationContext
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