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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for PDCA Cycle.
Operations
PDCA Cycle
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For an improvement that still has to prove itself in everyday work, the method runs it through small learning loops. It connects planning, checking, and standardization into a repeatable learning mode.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.
Complexitydifferent
MediumLowLowMedium
Timedifferent
1-4 Wochen30-120 min1 h bis mehrere Wochen1-3 Wochen
Participantsdifferent
5-202-61-84-12 Beobachtungen
Formatdifferent
AsyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineObservation Notes, Improvement IdeasPDCA Log, Experiment Plan, Learning Outcome, Standard ChangeField Notes, Workflow Insights, Pain Points
Tagsno overlap
UX researchTrackingBehavior
LeanObservationProcessOperations
Continuous improvementLeanExperiments
UX researchObservationContext
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