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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
A paper-based illustration representing Context Canvas with its core stages and visible working result.
Product Discovery
Context Canvas
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When an environment of users, systems, and constraints is hard to grasp, it puts the context compactly on the table. It creates a clear reading of influence, boundary, and dependency.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.
Complexitydifferent
MediumLowLowMedium
Timedifferent
1-4 Wochen45-90 min30-120 min1-3 h
Participantsdifferent
5-203-102-63-10
Formatdifferent
AsyncWorkshopWorkshopWorkshop
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineContext canvas, Open questions, Shared context notesObservation Notes, Improvement IdeasProcess Map, Handoff List, Improvement Backlog
Tagsno overlap
UX researchTrackingBehavior
ContextFramingRequirementsCanvas
LeanObservationProcessOperations
ProcessOperationsImprovement
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