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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Anonymous individual judgments pass through feedback loops to form a distribution.
Decision Making
Delphi Method
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.
Complexitydifferent
MediumHighHighMedium
Timedifferent
1-4 WochenHalber Tag bis mehrere Wochen1-4 Wochen120 min initial, dann laufend
Participantsdifferent
5-204-126-30 Experten3-6
Formatdifferent
AsyncWorkshop + asyncAsyncWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineBalanced Scorecard, Strategic Measures, Initiative MapExpert Forecast, Consensus Range, Assumption NotesHEART-GSM Table, Dashboard
Tagsno overlap
UX researchTrackingBehavior
StrategyMetricsExecution
ForecastingExpertsDecisionStrategy
MetricsUX researchMeasurementSatisfaction
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