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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-4 Wochen30-60 min1-3 Wochen45-90 min
Participantsdifferent
5-201-54-12 Beobachtungen2-5
Formatdifferent
AsyncAsyncWorkshop + asyncWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineABC Classification, Focus Rules, Control ListField Notes, Workflow Insights, Pain PointsA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
UX researchTrackingBehavior
PrioritizationOperationsPortfolio
UX researchObservationContext
LeanProblem solvingCoachingOperations
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