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Criterion
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
Paper illustration of Family Tree Analysis with its method-specific working model.
Operations
Family Tree Analysis
Paper illustration of MORT Analysis with its method-specific working model.
Operations
MORT Analysis
Purposedifferent
For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.For a series of incidents with a similar pattern, the method arranges individual events as branches of a common origin. It makes visible which conditions keep recurring.For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps.
Complexitydifferent
HighLowMediumHigh
Timedifferent
1 Tag bis mehrere Wochen30-60 min2-4 hMehrere Tage bis Wochen
Participantsdifferent
4-102-102-62-6
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Problem Statement, Prototype, Test LearningsIceberg Worksheet, Pattern Notes, Intervention IdeasFamily Tree Diagram, Pattern Notes, Systemic MeasuresMORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations
Tagsno overlap
InnovationPrototypeResearch
Systems thinkingRoot causePatterns
Root causePatternsIncidentSystemic
Root causeSafetySystemicIncident
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