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Criterion
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Behavior Over Time Graph.
Systems Thinking
Behavior Over Time Graph
Purposedifferent
For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.A Behavior Over Time Graph shows how a metric or observation develops over time. The method makes trends, breaks, and recurring patterns visible that get lost in snapshots.
Complexitydifferent
HighLowMediumLow
Timedifferent
1 Tag bis mehrere Wochen30-60 min45-90 min20-45 min
Participantsdifferent
4-102-102-51-10
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Problem Statement, Prototype, Test LearningsIceberg Worksheet, Pattern Notes, Intervention IdeasA3 Report, Action Plan, Root Cause AnalysisBehavior Over Time Graph, Trend Hypotheses, Key Events
Tagsno overlap
InnovationPrototypeResearch
Systems thinkingRoot causePatterns
LeanProblem solvingCoachingOperations
Systems thinkingPatternsDynamics
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