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Criterion
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Purposedifferent
For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.
Complexitydifferent
HighMediumLowLow
Timedifferent
1 Tag bis mehrere Wochen1-4 Wochen30–60 min30–60 min per interview
Participantsdifferent
4-103-10 Kunden4-81 participant per interview
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Problem Statement, Prototype, Test LearningsConcierge Learnings, Service Blueprint, MVP RisksEmpathy Map, Assumptions List, Research GapsInterview Notes, Themes, Insight Summary
Tagsno overlap
InnovationPrototypeResearch
MVPValidationServiceDiscovery
SynthesisQualitativeWorkshop
QualitativeResearchCustomerDiscovery
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