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| Criterion |  Decision Making Delphi Method |  UX Design Customer Journey Canvas |  Decision Making Assumption Surfacing |  UX Research Customer Journey Mapping |
|---|---|---|---|---|
Purposedifferent | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | High | Medium | Low | Medium |
Timedifferent | 1-4 Wochen | 1-3 h | 45-90 min | 2-4 h |
Participantsdifferent | 6-30 Experten | 3-10 | 2-8 | 4-10 |
Formatdifferent | Async | Workshop | Workshop + async | Workshop |
Outputdifferent | Expert Forecast, Consensus Range, Assumption Notes | Customer Journey Canvas, Pain Points, Experience Opportunities | Assumption List, Critical Assumptions, Learning Plan | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | ForecastingExpertsDecisionStrategy | JourneyCustomerService designCanvas | AssumptionsRiskDecisionDiscovery | JourneyServiceService design |