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| Criterion |  Decision Making Decision Tree |  UX Design Service Blueprinting |  Operations Getting Things Done |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | For decisions with follow-on paths and dependencies, a linear comparison is often not enough. A Decision Tree shows how options branch under conditions and which consequences hang on each branch. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Medium | High | Medium | Medium |
Timedifferent | 30-90 min | 0.5-2 Tage | 1-2 h Setup, laufend | 1-3 h |
Participantsdifferent | 1-6 | 6-12 | 1 | 3-10 |
Formatdifferent | Workshop + async | Workshop | Async | Workshop |
Outputdifferent | Decision Tree, Option Map, Assumption List | Service Blueprint, Fail Points, Ownership Map | Action Lists, Project List, Review Routine | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | DecisionTreeOptions | Service designOperationsJourneyBlueprint | ProductivityPlanningTasksExecution | JourneyCustomerService designCanvas |