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Criterion
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Stakeholder Mapping
Facilitation
Stakeholder Mapping
Purposedifferent
When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first.
Complexitydifferent
LowHighMediumLow
Timedifferent
60-90 min0.5-2 Tage1-2 h60–90 min
Participantsdifferent
4-106-124-122-8
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Problem Cluster, Prioritized Challenge, ExperimentService Blueprint, Fail Points, Ownership MapAlignment Map, Open Issues, Decision QuestionsStakeholder Map, Engagement Plan, Risk Notes
Tagsno overlap
FacilitationDecisionProblem solvingWorkshop
Service designOperationsJourneyBlueprint
AlignmentStakeholdersStrategyFacilitation
StakeholdersAlignmentFacilitationChange
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